Search This Blog

Thursday, 11 July 2013

Blackberry Server - User displays Failed to Start in BES Console

User does not receive emails on their Blackberry Handset and in the console they are showing as status Failed to Start.

Step 1 - Error Failed to Start


If you have Blackberry users who report that they have no emails on their handsets and you see the status Failed to Start in the console. Look at the event log for the following errors shown above.

Step 2 - Event Log


Check the Application event log for the errors 20400 and 20154. These relate to permission access to the users mailbox on a mailbox database. The cause is that you have a mailbox database that the Besadmin account does not have permissions to.

Step 3- Set Permissions for Besadmin to Mailbox Database


If you have Exchange 2010 then you have to set the permissions to the users mailbox database using Powershell. This is explained in this KB from Blackberry

Get-MailboxDatabase | Add-ADPermission -User "BESAdmin" -AccessRights ExtendedRight -ExtendedRights Receive-As, ms-Exch-Store-Admin, ms-Exch-Store-Visible

Once this is issue, restart the Blackberry Server and the users will show as Running in the console.

1 comment:

  1. Your post here is excellent. My problem was lasting for more than 3 hours and now resolved. Thank you.