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Monday 8 September 2014

Shadow Protect Server does not connect when you change a Server Computer Name

If you change the Computer Name of a Server with Shadow Protect Installed you will need to change the name in the applicaiton before it will connect to the service.

1. Disconnected State

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When you open Shadow Protect you will see the server is in a disconnected state and will show the error The RPC server is unavailable. In this case the server needs to be renamed from DAG to THUR

2. Rename Server

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Right click on the server and choose Edit.

3. Edit Server Details

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Under the Server Name and Server Address change the name to be the correct Computer and NetBios Name.

4. Restart Service

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You now need to restart the ShadowProtect Service.

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