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Monday, 8 September 2014

Shadow Protect Server does not connect when you change a Server Computer Name

If you change the Computer Name of a Server with Shadow Protect Installed you will need to change the name in the applicaiton before it will connect to the service.

1. Disconnected State


When you open Shadow Protect you will see the server is in a disconnected state and will show the error The RPC server is unavailable. In this case the server needs to be renamed from DAG to THUR

2. Rename Server


Right click on the server and choose Edit.

3. Edit Server Details


Under the Server Name and Server Address change the name to be the correct Computer and NetBios Name.

4. Restart Service


You now need to restart the ShadowProtect Service.