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Tuesday, 26 June 2012

Windows 2008 R2 Remote Desktop Services - The task you are trying to do can't be completed because Remote Desktop Services is currently busy

A user cannot logon to a Windows 2008 R2 Server, other users may be connected and be able to reconnect.

Error Message

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This issue is recorded in a Microsoft KB Article http://support.microsoft.com/kb/2661332 and it is caused by an issue with Csrss.exe and Microsoft Excel or Visio.

Microsoft KB Article

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There is a hotfix for this issue, request and install the hotfix. I did this while the server was in production, not best practice but I had little choice as my customer would not tolerate a reboot at that time.

Restart Services

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To enable the hotfix I restarted the Remote Desktop Services Service, often this is all the reboot does when it is requested.

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