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Saturday, 31 March 2012

GFI Remote Management - Storage Craft Shadow Protect not detected by Backup Check

When using GFI Remote Management and Shadow Craft Shadow Protect on a x64 version of Windows you will find that the backup check will fail with the error "Product Not Found". This is because the backup check looks for the registry keys below, in Windows x64 the Wow6432Node registry key is used to contain the software registry keys and so the check fails. You can remedy this with the workaround below.
ShadowProtect Desktop - SOFTWARE\StorageCraft\ShadowProtect Desktop\
ShadowProtect Server - SOFTWARE\StorageCraft\ShadowProtect Server\ ShadowProtect
Small Business Server - SOFTWARE\StorageCraft\ShadowProtect SBS\ ShadowProtect
Small Business Server (legacy) - SOFTWARE\StorageCraft\ShadowProtect Server SBS Edition

Backup Check

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Edit Registry

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Edit the registry in the HKEY_LOCAL_MACHINE key and add the key for your product version.

Test Backup Check

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The check will now pass.

1 comment:

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