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Friday, 24 February 2012

Outlook 2007 - The operating system is not presently configured to run this application

Error when opening Outlook 2007

Quick Launch Shortcut

The issue occurs only when you launch the application from the Quick Launch Bar

Error Message

This is the message displayed when you run Outlook 2007

Subsequent Error Message

The subsequent message is then displayed.

The Problem

The problem is that the user has redirected Application Data on the Terminal Server and a local Desktop and they use diffferent versions of Office. In this case we have Office 2003 above on the users local Desktop and Office 2007 on the Terminal Server. Hence the Quick Launch shortcut relates to a file that doesnt exist on the Terminal Server.

Correct Location

The correct location for Outlook 2007 on the Terminal Server. The rule is be careful not to redirect Application Data for the same user to the same location for different versions of Office.

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